FAQs
Ordering & Payment
How do I place an order?
Simply browse our collection, select your items, and proceed through checkout. You’ll receive an order confirmation once completed.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options.
When will my card be charged?
Your payment method will be authorized at checkout and charged when your order ships.
Shipping & Delivery
Where do you ship?
We currently ship to most countries worldwide. Shipping options will appear at checkout based on your location.
How long does delivery take?
Delivery times vary by destination:
- UK: 2-3 business days
- Europe: 3-5 business days
- International: 5-10 business days
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn with tags attached.
How do I return an item?
Initiate a return through our online portal and follow the instructions provided.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return.
Product Care
How should I care for my garments?
Each product includes care instructions on its label. We recommend following these for best results.
Do your clothes run true to size?
Our size guide provides detailed measurements. If between sizes, we recommend sizing up.
Account & Technical
How do I reset my password?
Use the “Forgot Password” link on the login page to reset your credentials.
Why can’t I access my account?
Clear your browser cache or try accessing from a different device. If issues persist, contact customer support.
Sustainability
What materials do you use?
We prioritize sustainable fabrics and ethical production methods across our collections.
Do you offer recycling options?
We’re developing a garment recycling program – check back soon for updates.
Still have questions?
Our customer service team is happy to assist with any other inquiries.